To correct your telephone number:
(1) Go to My eBay > Account (2) Click Personal Information (3) Click Edit on registered name and address.
Call us and provide us with an up to date day time telephone number.
Your Delivery Options
We offer FREE standard delivery across all of our products large or small.
(2-3 working day delivery)
Pay just ￡3.95 extra for NEXT DAY DELIVERY
Next day orders are sent via Parcel Force so you will receive a tracking number.
We have teamed up with the reliable couriers Parcel Force & TNT.
All items are delivered between the hours of 8am - 6pm Monday - Friday.
All items must be signed for.
Your Tracking Number
Once the order is dispatched you will be provided with a tracking number.
This allows you to track your order from our warehouse to your front door.
Change of Address
Due to PayPal rules and regulations we are unable to change the delivery address from the one you submit on checkout
Please make sure your address and contact details are up to date.
Not at home?
If you are not at home the courier will leave a card through your door.
This will give you instructions on how to retrieve your order at yourconvenience.
What is the returns address?
6 LLoyd ROAD MANCHESTER M19 2QY
I do not wish to keep my item - it is not faulty
If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us by telephone or via the ebay messaging service within 7 days of delivery. We are happy to refund or exchange the item, (stock permitting) providing it is returned unused, in its original packaging with all accessories.
We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from purchase
My item has develped a fault
If your item develops a fault, please notify us via telephone or the ebay messaging service. For guarantee reasons we need photos of the offending item and its fault. once this information has been received we can assess the case and whether a part or replacement is needed. If an item is returned as faulty, we will arrange a collection at our expense. Please do not return the product and request a refund of the postage.
Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to our customer service team.
For the full terms and conditions please click here
What does this mean for you?
In the very unlikely event that one of our products is faulty, you can return it to us for a replacement, up to 10 years after you bought it.
As you will no doubt be using your product on a regular basis, overtime it will pick up some signs of wear-and-tear. This warranty will cover you for faults that are due to manufacture.
If your item does become faulty...
There are a number of reasons why your item might not be working as well as it did when you first bought it. It's very possible we may be able to solve your issue without you have having to return your item.
Your first step would be to contact our customer service team via telephone ro the ebay messaging service. We will need images of the product and fault sending over to us so we can analyze the issue and try to solve the problem. If they are unable to solve the problem they will ask you to return the item for an inspection.
Once the item is found to be faulty we will arrange for a replacement part to be sent out to you and your delivery charge will be refunded.
Unfortunately we are unable to offer a 10 year warranty on the bulbs in our LED shower heads or the bulbs in our LED and back lit mirrors. We will cover the product itself, but because of the nature of this product we will not be able to offer a 10 year warranty on the life of the bulbs.
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