MyHealthyTwist is focused on you!! We carry an array of health products ranging from supplements to essential oils to benefit you! We strive to have excellent customer service. If you have any questions or concerns feel free to contact us! Please contact us with any questions via eBay message.
PayPal: We only accept payments through PayPal and Credit Cards when purchasing our products through eBay. This is the only way to guarantee that automated processes work correctly. We want you to feel safe and secure in your purchases. Keeping everything within PayPal and eBay protects both the buyer and the seller.
eCheck Issues: Many people do not realize when paying via eCheck that those payments do not clear immediately. You will have to wait 5-7 business days after completing checkout for the payment to clear. We are unable to ship your order until payment has cleared.
Free Shipping Information: We ship free to any United States territory only. We ship with carriers such as USPS, and other Freight carriers. Your item may be shipped out another way based on the item's warehouse location. If you have any need to make address changes please contact the carrier directly using the tracking number provided by eBay. eBay has problems properly collecting shipping costs for places like, Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska, Hawaii, PO Boxes, and APO/FPO addresses as just a few examples. If you are outside of a United States territory there WILL be shipping costs. We do our best to provide calculated US Postal Service rates for any products that qualify. If you have ANY questions about shipping please send us a message via eBay messages.
Handling Time: After your payment has cleared, it will be about 1 business day later that your shipping label will be printed and queued to go out in our daily afternoon shipments. We are open Monday - Friday 9am - 5pm Central Standard Time. We do not process orders on the weekend.
Sales tax: Sales tax is included in the listing price you see.
Damage In Shipping: Contact us first via eBay messages! - We will work with you to get the case resolved in the fastest method possible working with the appropriate shipping providers, and getting you a replacement item quicker than if you had filed a claim with the shipping provider yourself.
30 Day Returns Policy
We will accept returns for any reason for unopened, unused product only. This product will need to be in the same condition in which you received it. Please contact us before leaving Neutral or Negative feedback as this will provide us with every opportunity to assist you.
30 Day Returns Policy
It is the customers responsibility to get the item postmarked to us within 30 days of receiving the item. If you decide that you no longer want or need the item and are returning the item in new condition, we will gladly provide you a refund. For the quickest service please CONTACT US FIRST!
eBay Messages: MyHealthyTwist
Hours: 9am - 5pm M-F Central Standard Time
Restocking Fee: All returns are subject to a 20% restocking fee unless an alternative is discussed.
Shipping Damage: Contact us immediately! Take good notes. Keep track of times. The more details you can provide, the better solution we can provide for you. Receiving a damaged item does NOT qualify you for an immediate refund, but it DOES qualify you for free replacement parts or a replacement item and help!
RMA Number: Your order number is your RMA number. Its that easy. We can track your initial order date and if you communicate with us we will keep notes relating to the return in our shipping system to reference later.
Unless noted otherwise, supplements and other perishable items cannot be returned once opened, unless the product was received in damaged or expired condition. Sorry, we cannot accept returns or exchanges of Personal items or once-usable items, including, but not limited to Physio Decompression Back Belt and detox patches (unless they have never been opened or used). The reason for this is personal hygiene Issues and FDA Re sale Regulation In general, all items returned must be in new condition. You may return any item for a full credit less a 20% restocking fee within 30 days of purchase. The item must be returned in brand new, completely unused condition, and include all original packaging, manuals, accessories and any promotional items. Return shipping costs are covered by the seller and free to you, 20% Restocking fee will apply. A Return Merchandise Authorization (RMA) number must be requested within 30 calendar days from the original date that the item was paid for, and we must receive the item no later than 15 days from the RMA issue date. Exception: International Purchasers will not be refunded the original shipping charges.