Payment can be made by Paypal, Visa, Mastercard, Amex, or Discover.
See ‘Shipping and Payments’ section for rates and delivery times. Sorry, no local pick-ups.
Included in shipping and handling rate.
Customs, Tax, Duty:
Canada: No customs or duty. Provinces of ON, NS, NB, and NL are subject to 13% HST. Other Canadian provinces 5% GST.
United States: No taxes, duty, or customs fees.
Other Countries: The buyer is responsible for any applicable customs, taxes, or duty. Consult your country's customs office for details. We ship via the postal service to minimize customs and brokerage fees.
We want you to be 100% satisfied with your purchase. Products may be returned within 14 days of receipt for refund or exchange if they are brand new in the original packaging. Racquets must have the plastic on the handle and show no signs of use.
The buyer is responsible for the return shipping cost. If a return is being made on items where there was free shipping, a restocking fee equal to the original shipping cost will apply. If a return is being made due to an error on our part, we will cover all shipping costs to rectify the situation.
Before returning an item, please contact us via email to receive a Return Authorization number and return instructions. Please include your name, invoice number, and reason for return.
RacquetGuys is an authorized dealer for all products and offer warranty service when applicable. Please see the item description for the warranty period. The buyer is responsible for all shipping fees.
Before returning an item, please contact us via email to receive a Return Authorization number and return instructions. Please include your name, invoice number, and description of the defect (include a photo if possible).
Upon receiving the defective item, we‘ll send it to the manufacturer for evaluation. It is up to the manufacturer to determine if the product is eligible for replacement.
Products which have been abused or damaged by heat will not be replaced. We may replace the product immediately if we‘re confident that the manufacturer will offer a replacement.
RacquetGuys is an authorized dealer for all the top racquet manufacturers and has been servicing racquet sport enthusiasts for 18 years. Our staff includes tennis, squash, and badminton players who are passionate about the equipment we sell. We carry a huge selection of racquets, shoes, bags, apparel, and accessories.
We usually respond to emails within 24 hours, but please allow extra time on holidays. If you have a concern that requires immediate attention, please call us during our customer service hours.